Your guide to the Freedom Power Customer Portal, the homeowner-facing project tracker. Learn how customers sign up, how portal stages advance as Sunrise tasks are completed, what documents customers can see, how secondary contacts work, and how to impersonate a customer to troubleshoot.
Each article follows the same shape: who it is for, step by step with screenshots, then issues you might hit.
Screenshots were captured from a local build of the portal with fictional sample data. Names, addresses, dates and FAQ text are illustrative.
Customer Portal > Getting Started > Overview & Core Concepts
Customer Portal > Getting Started > Invites, Sign-Up & Onboarding
Customer Portal > Project Tracker > How Stages Advance
Customer Portal > Project Tracker > Banners, Updates & Alerts
Customer Portal > Documents > What Customers Can See
Customer Portal > Account > Account Settings & Secondary Contacts