Who this is for: Service managers tracking technician utilization, the service backlog, missed truck rolls, and re-roll quality.

What it is: Six sections in the sub-nav: Utilization · Resources · Ready Tasks · Missed Truck Rolls · Re-Roll Metrics · Completed Re-Rolls.

At a glance

1. Utilization — company-wide service capacity gauge + scheduled/available hours.
2. Resources — per-tech list or week schedule (toggle), by region.
3. Ready Tasks — service work ready to book, by job type.
4. Missed Truck Rolls — overdue/stale service work.
5. Re-Roll / Completed Re-Rolls — how often jobs get re-rolled, and why.

Utilization & Resources

The top gauge shows overall service utilization (scheduled ÷ available hours) with Total Resources / Scheduled / Available beneath. The Resources list breaks it down per technician (category, region, revenue, kW, batteries, utilization bar, job count), switchable to a week schedule grid.

Service — utilization gauge and the per-technician resource list.

Ready Tasks & Missed Truck Rolls

Ready Tasks shows service job types ready to schedule (Truck Roll, Re-Roll, RMA, De-Install, Re-Install, Roof Leaks, Critter Guard) as tiles — click a tile to open the matching Sunrise task filter. Missed Truck Rolls flags past/stale service work; click a type to filter, click a row to open Sunrise.

Service — Ready Tasks tiles and Missed Truck Rolls.

Tips

• Utilization is company-wide (no region filter); the Resources/Ready/Missed sections do filter by region.
• Re-Roll Metrics is a quality KPI — the % of scheduled jobs that had to be re-rolled, broken down by reason and trended over Week/Month/Quarter.
• Allocations are split evenly across assigned crew so no one is double-counted.